AI Agents for Business, Across Text, Voice and Workflow
OmniAgent deploys AI agents across web chat, WhatsApp, voice, email and SMS, trained on your documents and able to trigger workflows inside your CRM.
Most chatbots answer questions and stop there. OmniAgent is built to finish the job: an agent trained on your own documentation can look up an order, raise a ticket, update a CRM record or escalate to a person — across whichever channel the customer chose, with one shared knowledge base behind all of them.
Runs across every SOCIA product, and standalone for sales, support and operations teams.
What OmniAgent includes
Text Agents
Voice Agents
Knowledge Base
Workflows
Integrations
Analytics
Features
Text and Voice Agents
Build natural-language agents for sales, support and operations.
Multi-channel
Web, WhatsApp, voice, email and SMS served from one agent.
Knowledge Base
Train agents on your documents, products and policies.
Workflow Automation
Agents trigger and complete real business processes.
CRM Integration
Connects directly to SOCIA CRM and external systems.
Analytics
Conversation insights, deflection rates and outcome metrics.
What it changes
Coverage outside office hours
Routine enquiries are handled whenever they arrive.
Lower cost per interaction
Simple requests are deflected so people handle the complex ones.
Improvement over time
Every handled conversation adds to what the agents know.
Frequently asked
Which language models can OmniAgent use?
Frontier models from OpenAI, Anthropic and Google, plus open-source options.
Does it support Indian languages?
Yes — Tamil, Hindi and English among others, with voice support.
Can an agent change data in our systems?
Yes. Agents can trigger workflows and update records in SOCIA CRM and connected systems.
Can we keep a human in the loop?
Yes. Agents can escalate to a person and hand over the full conversation context.